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Information For Patients

Appointments: Appointments can be booked by phone or in person. The staff member who is assisting you will ask for a reason for the appointment. This is to ensure that the appropriate amount of time and equipment is available for your appointment.

You will receive a reminder phone call or email the day before your appointment. Your appointment time is reserved for you. If you are unable to attend your booked appointment, please contact us 24hrs prior to cancel so we can use it for someone else. Cancellations recieved within 30 minutes of a booked appointment time will be considered a no-show. Patients may be sent a letter after 3 no-shows in one calender year. If they no-show again they may be required to pay a fee of $50 before they can be seen in the clinic again. 

Late Policy: Patients who are more then 10 minutes late for their 15 minute appointment or 15 minutes late for their 30 minute appointment MAY be asked to rebook their appointment (at the discretion of the doctor). Our physcians strive to run on time so out of respect for the other patients, you may be asked to rebook another appointment.

Urgent Problems/Morning Clinic: We reserve the time between 11:00 and 12:00 each day for what we call morning clinic. Morning clinic is for new and urgent problems for the patients of the Rimbey Medical Clinic. This is here to ensure you can be seen in a timely manner for these things and not have to wait several days for a booked appointment. You must call in advance if you would like to attend morning clinic. You will be asked what your problem is so we can assess it's suitability for morning clinic. You may be able to see your own family doctor in morning clinic, however this is not always possible. We cannot accomodate patietns during this time for prescription renewals or ongoing issues.

Emergencies: Please head to your nearest emergency department or phone 911 if you need immediate medical attention. 

Phone Calls: Our office staff handles all phone calls to the clinic. If you wish to speak to your doctor, it is usually advisable to make an appointment.

Your Contact Information: It is very important that we have your current phone number and address, so we are able to contact you regarding results and appointments. If you move or change phone numbers, please advise our clinic as soon as possible of these changes. 

Prescription Renewals: If you take regular medications, it is best to call and make an appointment with your physician when you fill your last refill, so you will not run out of them before you can be seen. Your pharmacy may not be able to ensure you don’t run out of essential prescriptions while waiting to get an appointment.

Phone requests from patients for prescription renewals are approved at your physician’s discretion. Even if you have been taking a prescription for a long time, it is still important for it to be reviewed periodically by your physician, to ensure it is still required and still best treats your condition.

Prescriptions for narcotics and sedatives will be for a maximum of 90 days, in accordance with The College of Physicians and Surgeons of Alberta Standard of Practice.

Medication List: It is wise to keep a list of your current medications in your wallet at all times. You can create your own, or ask your pharmacist to print one for you. This is valuable information to provide to any doctor or other health care worker you may encounter on a routine or emergency basis.

Referrals: When a referral to a specialist or for a test is made, you will be contacted by either their clinic or ours regarding your appointment date and time. You will also be advised at this time of any special preparation required for your appointment.

Wait times for specialist consultations and special tests vary tremendously. Unless your problem is urgent, please wait at least 2 weeks before phoning to check on the status of your referral. Please do call our cllinic though if after two weeks you haven't heard anything regarding your referral.

Test Results: Many blood test results are available within 24 hours. Reports for imaging, such as x-rays, ultrasounds, CT scans, MRIs and mammograms are usually available within 2 or 3 days. You will be contacted by phone if there are urgent results that need to be discussed. At any time, if you would like to discuss results with your physician, please book an appointment to do this. 

Driver's Medicals: All drivers over the age of 74 will undergo a medically-at-risk drivers assessment prior to seeing their physician for a driver's medical. This assessment is a tool, that has been developed by a University of Alberta professor, that helps to determine individuals who are at a higher risk to be unsafe drivers.

Shared Obstetrics Care: Our clinic now has a shared obstetrical group. Maternity patients will see their family doctor until 20 weeks gestation. They will then see the obstetrical doctor on call that week for their maternity visit. For the remainder of their pregnancy including delivery, patients will recieve obstetrical care from the doctor that is scheduled to be on call that week. Folllowing delivery, patients will have their 1 week and 6 week follow up with the delivering doctor and then will resume seeing their family doctor after that is complete. 

Teaching Practice: Rimbey Medical Clinic is a teaching practice. This means you may encounter residents (learners who have graduated from medical school, but don’t yet have a license to practice independently) and students during your appointments. Their work is always supervised by one of the physicians from the clinic, and your allowing them to participate in your care is vital to their training.

Uninsured Services: Not all medical services are covered by Alberta Health Care. These include insurance & other form completion, driver’s medicals, third party medicals, travel consultations and vaccinations, and sick notes. Charges should be paid at the time of the service and are the responsibility of the patient.

Collection of Information/Privacy: The personal health information that you provide is collected, used, and disclosed in accordance with the provisions of the Health Information Act (HIA). The privacy provisions of the legislation require that we protect your health information from unauthorized access, use, disclosure or destruction.